(Nashville, TN) - The healthcare real estate investment company HCP, Inc., recently held its annual conference, where Holladay Properties and individual staff members earned a number of property management awards. The Holladay Properties medical office management team earned the “Diamond Award Retention Leader” which recognizes, from within all of the providers of service to HCP, the operator that maintained the highest level of tenant retention year over year.
“This is a highly coveted award in that it achieves multiple benefits to the ownership related to refitting space and/or releasing vacated space,” said Kelly Manion, Sr. VP of Operations for Holladay Properties. “It also, at many levels, demonstrates a high level of tenant satisfaction in that the tenant stayed in place beyond an anticipated expiration date.”
The “Tenant Satisfaction Awards” include the Highest Resulting Score and Most Improved Score, and are presented to Property Managers based on results of the Kingsley Survey, an annual tenant satisfaction assessment. The awards are given in two categories, Small Building - properties of less than 125,000 square feet - and Large Building - properties that are larger than 125,000 square feet - and three awards are given in each category.
The “Highest Resulting Score” awards are given to property managers who achieve the highest satisfaction score across the entire HCP portfolio. The three Holladay employees who earned a Highest Resulting Score award were:
- Tina Rogers, Reston, VA Satellite Office – Large Building Category
- Amanda Harrison, Skyline Medical Satellite Office – Large Building Category
- Jackie Fermin, Plantation, FL Satellite Office – Small Building Category
Two Holladay employees took home “Most Improved Score” awards, which are given to the property managers who have the highest year over year increase in score. The Holladay winners were:
- Jewell Yancey, Ellicott City, MD Satellite Office – Large Building Category
- Mary Gibson, Chatanooga, TN Satellite Office – Small Building Category
HCP, Inc. is one of Holladay Properties medical management team’s largest clients and these awards represent a very high accomplishment for our company and our employees. The recognitions also validate Holladay’s reputation of excellence in medical office building management.