Director of Business Processes
Samantha Abbott joined the Holladay team in 2015 as a Compliance Analyst. In 2016, she was tasked with spearheading the assembly of a new Quality Assurance and Compliance Department and in 2018, she was named Director of Business Services. Along with her team, the department focus is to design solutions that enable people to win back some of their time, while also fostering peace of mind. This dynamic team accomplishes their objective in a variety of facets, including service contract management, certificates of insurance management, engineering support, graphic design projects, monthly metrics reporting, process improvement, internal auditing, and much more. The team is perpetually committed to the principles of service, communication, and excellence.